Business Process Outsourcing Services have evolved over the last two decades wherein end consumers are looking for an experience in every stage of their interaction with a Business, thereby making the industry thrive on innovations for delivering BPO Services.
Whatever service or product your company deals with, our telemarketing expertise can help keep the sales team busy. Our representatives can call potential customers and forward only those leads that are interested in your business services / products as an appointment to your sales team thereby concluding the process of presales. We can save you time and money by keeping your experienced workforce focused on what they do best; closing deals.
The dynamic F&B business needs understanding of the domain to be able to deal with daily, weekly and seasonal variations along with expertise in devising cost effective strategy but with a customer centric approach. The team uses six sigma methodologies to achieve and constantly evolve your process efficacies but by prioritising customer service and experience over other modalities.
A customer centric business needs a deep knowhow of patterns and evolving markets. With our core expertise in telemarketing, Internet and SMS marketing, we have evolved cost efficacious models of mass sales to enhance your companies sales and bottom-line. These models implemented by our expert telemarketing team can reduce cost of new customer acquisition by over 50%.
Our team is trained to handle different sorts of customer service situations. We implement patience, cognizance and ingeniousness to ascertain customer contentment. As a BPO Services provider we also stay in tune with the evolving communication systems and leveraging technology to service customer on multiple platforms such as Email, Web-Chat, Social Media and the traditional tele calling.
The most insignificant details of technology; right from configuration to evaluation of patch level upgrades, need expert assistance. Being a technology driven organization we have handled first level resolutions, end-to-end tech support, tech desk for specialist technology companies and many more.
Our collection team follows the highest standards in the BPO industry and complies with FDCPA and other guidelines. We work through different methods; using auto-dialers, emails, IVR's and messages to reach out to customers and maximize our chances of recovering dues.
We approach customer complaints with empathy. We believe that they represent an opportunity to improve customer service and meeting their expectation. Our team addresses complaints and efficaciously transforms them into customer gratification. Our end-to-end closure model of complaint management has helped clients in various facets of their customer service and satisfaction.
We provide emergency helplines manned by our team 24X7 and 365 days of the year. The team adapts and are regularly trained to cope up with challenging situations but ensuring that every interaction is handled with the same energy and urgency.
We understand the value of customer feedback in order to improve services and enhance business. Allow us to design a comprehensive but tested satisfaction indexing model that will not only help you capture the data from customers through Emails, SMS or tele calling but will also present that data to you with a thorough statistical analysis and a plan of action.